Information we collect
We collect only what we need to respond to you and to plan and deliver your interior project.
- Details you give us in a consultation form, phone call, WhatsApp chat, email or studio visit: your name, mobile number, locality, the service you are interested in and any message or floor plan you share.
- Project information once you engage us: site address, measurements, site photographs, design choices, quotations and payment records.
- Technical information collected automatically when you browse the website: pages viewed, approximate location derived from your IP address, device and browser type, and how you move through a page.
How we use your information
- To contact you about your enquiry, consultation, site visit or studio appointment.
- To prepare layouts, 3D designs, estimates and quotations for your home.
- To carry out, coordinate and hand over your project, and to provide after-sales support.
- To send project updates on WhatsApp where you have opted in.
- To keep accounts, issue invoices and receipts, and meet tax and other legal obligations.
- To understand how the website is used so that we can improve it.
We do not sell your personal information, and we do not use it for purposes unrelated to those above without asking you first.
Consent and your choices
By submitting a form or contacting us, you consent to Niwas Interior using your details to respond to you and to discuss your project. Opting in to WhatsApp updates is optional and you can ask us to stop at any time.
You may withdraw your consent by writing to us using the contact details below. Withdrawing consent does not affect anything already done, and we may need to keep certain records where the law requires it.
How long we keep information
Enquiry details are kept for as long as they are needed to respond to you and follow up on your project discussion. Customer, invoice and payment records are kept for the period required under applicable tax and accounting law. When information is no longer needed, we delete it or make it anonymous.
How we protect information
Enquiries submitted through the website are sent over an encrypted connection and stored in systems with restricted, password-protected access. Access is limited to team members who need it for their work.
No website or method of storage is completely secure. If you believe your information has been misused, please contact us immediately.
Your rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold personal information about you and give you a summary of it.
- Correct or update information that is inaccurate or incomplete.
- Delete information that is no longer needed for the purpose it was collected for.
- Stop sending you promotional messages or WhatsApp updates.
- Record a person you nominate to exercise these rights on your behalf.
To make a request, contact us using the details below. We may need to verify your identity before acting on it.
Children
Our services are meant for adults planning a home or commercial interior project. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, please ask us to delete it.
Changes to this policy
We may update this policy when our services, tools or legal obligations change. The date at the top of this page shows when it was last revised.
Grievance officer and contact
If you have a question, request or complaint about how your personal information is handled, write to the Grievance Officer, Niwas Interior:
Niwas Interior, Gopi Tower, Near P&M Shatabdi Mall, Saguna More, Danapur, Patna, Bihar 801503.
Phone: +91 92638 60117. Email: info@niwasinterior.com. Studio hours: daily, 10:00 AM to 8:00 PM.
We aim to acknowledge complaints promptly and to resolve them within the time limits set by applicable law.